Occidental Marco Polo

Dal check-in al check-out il servizio clienti è stato terribile. Sostengono di essere un hotel 4 stelle, ma non c'è servizio in camera o wifi nelle camere da letto a parte l'area della reception principale. Il portiere si è rifiutato di aiutare a portare i bagagli in camera da letto e ad uscire dalla camera da letto. Ho pagato per una camera doppia con letto matrimoniale e vista mare e mi è stata assegnata una camera con due letti singoli e senza vista mare. Quando è stato chiesto perché si sono rifiutati di fornirmi una ragione. La colazione e la cena a buffet non avevano abbastanza cibo. Chiudono il ristorante alle 20.30. Soggiorno molto frustrante e terribile per me e mio marito.

Was worried after reading a few reviews but actually had a good holiday and is the best hotel we have stayed in Tunisia so far. You have to remember 4star is not the same in every country and yes we could nit pick some of the decor. But overall the hotel is very clean, bed comfy, staff very friendly. lovely pool and leave deposit for pool towels at reception. bottles water from bar. we was early in season so no jacuzi in pool, only one restaurant open. there was some painting going on and could see prep work to open other ones soon. Wifi all over the hotel, even can get on beach sometimes. Smart tv in rooms so had netflix / prime just remember to log yr account out . Food is well presented , can find something nice to eat, fresh cooked fish/turkey/beef and always pizza/pasta if you not adventurous. the only thing i would say is leave anything hot to put on plate last as cold plates and by time got salad etc, food warm. does get a bit samey but thats all inc -usual lots pastries at breakfast, eggs cooked/ pancakes fresh fruit/cakes tip the staff and they look after you, but they pleasant regardless . my only bad points i would make is Air-conditioning. they dont put on till july !! but luckily most times quite breeze. but did make difficult to sleep some nights and noisy with birds in morning as having door open all night. entertainments team good fun and work hard. recommend take ear plugs. travel fan if out season the beach is ok to left of hotel, as no seaweed, and is nice to swim in and clear. there is alot seaweed to right by harbour . they do seem to rake it but doesnt make alot difference. we did see a small tractor go by and though good but wasnt much change. which is a shame. I think general as we stayed last year near sousse and same seaweed issue.

I was very wary about this hotel after reading the reviews, well my experience was fantastic, all the staff were amazing so friendly, looked after me so well especially as I was on my own. The lady in the dining room went out of her way to make sure I had a lovely table. The cleaning lady kept my room spotless, with fresh towels etc every day. A special shout out to Cyrena on reception nothing too much trouble. The bar staff were so accommodating. The hygiene of the hotel was good not sure why people complained and yes I’m fussy! One of the biggest pools I’ve seen which was constantly cleaned, the animation team were really good, made some friends for life, will definitely be back! Fiona from UK

Had a fantastic family holiday to celebrate Adel's and Anthony's birthday at Marco Polo, the youngest of our group 11 years old and myself 80 years young. Everything was great, the staff friendly, happy and eager to please. To be honest nothing was too much trouble. The guest services manager was so kind. The bar staff and the dining room staff were all above standard. Great selection of animation activities, from archery to Karaoke aqua aerobics, to live singers. Mini club for the granddaughter was great too and the entertainment team were a big hit with her. The beach is amazing white sand and turquoise seas and a day on the sunbeds is a great way to relax. My room was spacious and well equipped with smart TV, good WiFi connection. Bed was comfortable. Safe was free, a fridge in my room and a hairdryer in the bathroom. Hotel linens were good quality and the towels fluffy. The housekeeping services were efficient and the hotel was very clean. The outside space was well kept and the gardens were nicely kept. I especially enjoyed listening to the birds singing..... so relaxing. We were early season visitors, so the hotel was reasonably quiet and I really liked the chill vibe around the massive pool. I will definatly be back, see you soon